Citibank credit card is issued by Citi Bank and it can be used across all merchants that accept MasterCard. Citi bank offers a wide range of credit cards to choose from. Some of the popular credit cards offered by Citi are Citi Simplicity Card, Citi Double Cash Card, Citi AAdvantage Card and ThankYou cards.
Citi offers a robust online platform for all its card holders to manage their card effectively. Existing account holders can simply login into their Citi credit account and view account balance, due amount and so much more. On this page, we have given step by step instructions as to how you can use the online features offered by Citi bank card.
How to login to Citibank Credit Card Account
Existing accounts holders can login into their account by following the steps outlined below:
Step 1: Open Citi bank credit card login page – Click here
Step 2: Enter your User ID and password in the provided spaces.
Step 3: Click on the ‘Sign On‘ button.
You would be able to login into your account successfully if the credentials are correct. If you still are facing problems with the login process, you must contact the customer care support on – 1-800-950-5114 for help.
One can pay their credit card bill by one of the following methods:
Online – Login into your account (refer here). Select the balance due or enter the custom amount and proceed with the payment.
Phone – One can pay their card bills by calling 1-866-449-2484.
By Mail – One can send checks and money orders to the following billing address:
Citibank / Choice P.O. BOX 9001037
Louisville KY, 40290-1037
Note: Payment received after 5 pm will be credited next day.
Forgot User ID/Password
In case you have forgotten your username or password follow the steps given below:
Step 1: Open forgot username/password page – Link.
Step 2: Enter your credit card number and click on the ‘Continue‘ button.
Step 3: On the next page, enter your phone number, the last 4 digits of SSN and click on the ‘Verify‘ button.
On the next page, you will be given the option set a new account password and your username will be sent your registered email address.
Activate your Card
Follow the steps below to activate your credit card:
Step 1: Navigate to the Citi credit card enrollment page – Link.
Step 2: Enter your 16 digit credit card number and click on the ‘Continue Set up‘ button.
Step 3: On the next page enter your date of birth and last 4 digits of your SSN.
Upon successful verification of your inputs, your Citi credit card will be activated. In case you face any difficulty during the registration process, reach out to following support number – 1-800-950-5114.
Report Lost/Stolen Card
To request a new card, login into your account and click on ‘Request for Replacement Card‘ under the accounts menu. A new card would be dispatched to your address within 2 working days.
To report a lost/stolen card, call 1-800-950-5114 (Available 24×7).
One can contact the customer support by calling on the 24×7 support number or by sending a mail to the address given below:
|Phone Number||Account Support: 1-800-950-5114|
Technical Assistance: 1-800-347-4934
|Address||Citibank Customer Service|
P.O. Box 6500, Sioux Falls, SD 57117
Citibank / Choice P.O. BOX 9001037
Louisville KY, 40290-1037Citibank Express Payments6716, Grade Lane Building 9, Suite 910
Louisville, KY 40213
Citibank Credit Card Features, Rewards, and Reviews
|APR Rate||0% APR for first 21 months. After that 14.24% to 24.24%.|
|Cash Advance APR Rate||14.24% to 24.24%|
|Cash Advance Fee||$10 or 5% whichever is higher|
|Foreign Transaction Fee||3%|
|Late Payment Fee||$35|
|Grace Period||23 days|
|Terms and Conditions||View Here|
- 0% APR rate for first 21 months (introductory offer)
- Unauthorized transactions insurance.
- Free car rental insurance
- Travel and emergency assistance.