Macy’s Credit Card Login | Bill Payment

macys credit card

The Macy’s Credit Card (also available as Macy’s American Express)  is a store credit card issued by the Department stores national bank. The Macy’s card can only be used at Macy’s store and It is a very good credit card option and far apart from other store credit cards in terms of returns, fees, discounts as well as many other factors.

Macy’s provides the cardholders with an online facility to keep track of their account and credit/debit charges. After logging in one can check outstanding balance, transaction history, bill payments and much more. On this page, we provide a step by step instruction manual on how to avail these online facilities.

                                                                                                                                                                         rewards and features
 Login                         Bill Pay                          Forgot User/Pass          Card Activation              Lost/Stolen                     Support                      Rewards/Features

How to Login in Macy’s Credit Card Account

Step 1:  Go to My Macy’s login page – Link (

macys credit card login

Step 2: Enter your UserID and Password and press the “Sign in” button, you will be logged into your online Macys account.

If the credentials are the correct, you would successfully login into your account.

Bill Payment

If you are a Macy’s card holder, it is very easy to pay your card bills as you have multiple options available.

  • To pay your bills online:

Step 1: Login to your Credit Card account at

Step 2: Navigate to the Bill payments section.

Step 3: The page will show you your amount due, and an option to pay will be available.

Once the payment has been done, you will get a notification on your registered email ID.

  • To pay your bills by mail:

Mail your payable amount to the following address.

Macy’s Payments
PO Box 9001094
Louisville, KY 40290-1094

Express Payments
Macy’s Payment Department
6716 Grade Lane
Bldg. 9, Suite 910
Louisville, KY 40213

  • To pay your bills via phone:

Call the toll-free number 1-888-257-67577 and follow the instructions given.

  • To pay your bill in person:

Go to the Guest services desk at your nearest Macys store, along with your billing statement or Macys credit card (as the desk will not be able to look up your account number otherwise.)

Note: It is better to pay your bills at least 5-7 days before your due date so as to avoid late payment charges and to ensure that your payments are received on time.

How to Reset Account Password

In case you have forgotten your Password to your online account at Macys, retrieving it is very simple.

Step 1: Navigate to the Forgot password page.

Step 2: Enter your email address and finish the reCaptcha challenge.

Step 3: Click on ‘Submit‘ button.

On the next page, you will be asked to answer security related questions for your account. Upon entering you the correct answers, you would be given the option to set a new password for your account.

macys credit card forgot password

Activate your Card

If you are a new user and have not activated your card, follow these steps:

macys credit card activation

In case you are a new user and have not registered yet, to activate your card follow these steps:

Step 1: Navigate to the My Macys’s Page Link

Step 2: Click on the “Create a New Account” link.

Step 3: Enter your details to register as a new user.

In case you still face issue with card activation, contact the online chat support.

Report Lost/Stolen Card

In case your Macys card is lost or stolen, immediately call the toll-free helpdesk number 1-800-424-6888 and report with necessary details.

Reporting a lost/stolen card via email or online is not yet available at Macys. However, the helpdesk is available 24 hours, 7-days a week.

Customer Support

One can contact the customer support by calling on the 24×7 support number or by mailing to the address given below.

Phone NumberAccunt Support: 1-888-257-6757
General: 1-800-289-6229
AddressMacy’s Payments
PO Box 9001094
Louisville, KY 40290-1094
Web Url

Macy’s Credit Card – Features, Rewards, and Reviews

Card Features

Type Store Card
APR Rate 25.99%
Cash Advance APR Rate
Cash Advance Fee
Foreign Transaction Fee
Max Late Fee Upto $38
Annual Fee N.A.
Grace Period 25 days
Minimum Interest $2.00
Terms and Conditions View Here


  • Exclusive discounts to card holders multiple times in a year
  • Special discounts on birthday and anniversary
  • Free shipping on eligible items
  • Priority customer support for card holders

Last Updated on 10/05/2017
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