Shell Credit Card Login | Bill Payment

shell credit card logo

Shell credit card is issued by Citi Bank and can be used across all Shell gas stations. Shell offers 2 types of credit cards, the first one is a store card called Shell Drive for Five Card and other is Shell Platinum Select MasterCard. If you fill gas at Shell gas stations regularly then this card is a must have for you as you can get up to 25c off per gallon.

Shell provides an easy to use web portal to manage your credit card. Simply login into your Shell credit card account to view transaction history, pay bills, contact support and much more. Below we have provided you with a step-by-step instructional guide (with images) on how you can use each of the online features.

                                                                                                                                                                         rewards and features
 Login                         Bill Pay                          Forgot User/Pass          Card Activation              Lost/Stolen                     Support                      Rewards/Features

Shell Credit Card Account Login Instructions

Shell credit card users can access their online account through following steps given below:

Step 1: Go to the Shell credit card sign on web page – Link.

shell credit card login

Step 2: Enter your user ID and password. If you are accessing your account from a public place, do click on ‘Remember my User ID‘.

Step 3: Click on the “Sign On” button.

After the system verifies your credentials, you will be granted access to your account.

Bill Payment

There are various options to pay your Shell credit card bill. Choose the one which is most convenient for you:

Online Mode:

Step 1: To pay your outstanding bills, login to your credit card account (Refer here).

Step 2:
Click on the ‘Bill Payment‘ button located on right section of the screen.

Step 3: Select the due amount and complete the payment.

You will be notified once the transaction has been completed.

By Mail: Send in your checks/money orders to the following address:

Shell Card Payments
P.O. Box 9001011
Louisville, KY 40290-1011


Attn: Consumer Payment Dept.
6716 Grade Lane
Building 9, Suite 910
Louisville, KY 40213

Include statement stub along the mail as well.

Over the Counter: Visit the nearest Shell gas station to pay your card bills. Use this – link to find the nearest Shell gas station to your location.

Forgot User ID / Password

If you have forgotten your User ID or Password, follow the steps mentioned below:

To Recover your User ID:

Step 1: Open Shell credit card User ID recovery web page – Link.
shell credit card forgot username

Step 2:  Verify your identity by filling your credit card number, name (as it appears on the on the card), security code and last 4-digits of your Social Security Number (SSN) in the provided spaces.

Step 3: Click on the ‘Verify‘ button.

Upon successful verification, your User ID will be sent to your registered email address.

To Recover your Password:

Step 1: Visit the ‘Forgot Password‘ web page on your smartphone or computer – Link.

shell credit card forgot password

Step 2: Enter your shell credit card number, your name, CVV security code and last 4 digits of your Social Security Number (SSN) in the required fields.

Step 3: Click on the ‘Verify‘ button.

On the next page, you will be given the option to set a new password for your account.

Card Activation

Follow the steps mentioned below to activate your Shell credit card account:

Step 1: 
Visit the Shell credit card activation page in your browser – Link.

shell credit card activation

Step 2: Enter your credit card number (your credit card number can be found on the front of the credit card), your name, security code and last 4 digits of your Social Security Number (SSN) in the provided spaces.

Step 3: Click on the ‘Verify‘ button.

Step 3: On the next page set up User ID and Password for your online account.

Your account would be activated successfully following above steps. However, if you still face any issues during the card activation process, you must contact the customer service department.

Report Lost / Stolen Card

In case your credit card is lost or has been stolen, report the incident to the Shell credit card department on 1-800-664-3051. The customer care executive will deactivate your current card and send you a new card to your registered address.

Customer Support

You can reach out to Shell credit card support by any of the following methods:

Phone NumberExisting account holders: 1-800-664-3051
New Customers: 1-800-331-3703
AddressP.O. Box 6406
Sioux Falls, SD 57117
Billing AddressShell Card Payments
P.O. Box 9001011
Louisville, KY 40290-1011or

Attn: Consumer Payment Dept.
6716 Grade Lane
Building 9, Suite 910
Louisville, KY 40213


Shell Credit Card – Features

TypeStore Card/MasterCard
APR Rate25.74%
Cash Advance APR Rate29.99%
Cash Advance Fee $10 or 5% whichever is greater
Foreign Transaction Fee
Max Late Fee $37
Annual Fee N.A.
Grace Period 25 days
Minimum Interest $2.00
Terms and Conditions View Here


  • Up to 25c off on every gallon of gas filled at Shell gas stations for the first 2 months.
  • Get up to 10c off per gallon using Shell card.
  • Flexible payment terms.
  • Zero liability on unauthorized charges.

Last updated on 27/05/2017
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