Zales Credit Card Login | Bill Payment

zales credit card logo

Zales Credit Card is a store card which can be only used at Zales jewelry stores (both online and offline). The card is issued by the Comenity bank and requires a credit score of above 660 to get approved. The card is ideal for users who shop every now and then at Zales jewelry stores. However, the card comes with a very high Annual Percentage Rate (APR) of 27%. Thus, one should make sure he/she pays the dues in time.

In order to manage your Zales Credit Card, you have to login into the online account offered by Zales. After you are logged in, you can pay your bills, check transaction, redeem reward points and much more. On this page, we have explained the account features and how one manage their account online.

                                                                                                                                                                         rewards and features
 Login                         Bill Pay                          Forgot User/Pass          Card Activation              Lost/Stolen                     Support                      Rewards/Features

Zales Credit Card Login Instructions

If you have already activated your Zales credit card, follow the steps below to sign in:

Step 1: Navigate to the Zales credit card sign in page – Link.

zales credit card login

Step 2: Enter your ‘User Name‘ and ‘Password‘ in the respective fields.

Step 3:  Click on the ‘Sign In‘ button.

If the credentials you have entered are correct, you will be redirected your account dashboard page.

Bill Payment

There are a couple of ways you can pay your Zales Credit Card bill. Look for the one which is most convenient for you:


Step 1: You can pay your credit card bill online by simply signing into your account (Refer the login guide above for instructions).

Step 2: Navigate to the ‘Online Bill Payment‘ section in your account and complete the payment using your selected bank.

You will be notified once the payment has been successfully credited via e-mail.

In Store:

Also, you can pay your card bills at any of nearest Zales store. Use this – link to find the nearest store to your location.

Phone Payment:

You can call 1-844-271-2708 to pay your credit card bills using the phone. Calling this number will connect you to a customer care executive who will help you carry out the payment.

Note: There might be a nominal fee for using this method.

Forgot User Id/Password

Follow the steps given below, to recover your User ID and/or password:

Step 1: Open the account credentials recovery page – Link.

zales credit card forgot username password

Step 2: Enter your credit card number, zipcode and finally select identification type (Either SSN or SIN) in the provided spaces.

Step 3: Click on the ‘Find my Account‘ button.

Step 4: On the next page, choose whether you want to recover your User ID or Password.

Step 5: Follow the onscreen instructions to recover your credentials.

Based on your choice, you will receive an email with the instructions.

Card Activation / Registration

In order to use your new credit card, you need to activate it. Follow the instructions listed below:

Step 1: 
Navigate to the Zales credit card activation web page – Link.

zales credit card activate

Step 2: Fill your Credit Card Number, Zip Code / Postal Code and identification information (either Social Security Number (SSN) or Social Insurance Number (SIN) in the provided spaces.

Step 3: Click on the ‘Find my Account‘ button.

Step 4: On the next page, you’ll need to setup your account User Name and Password.

Your credit card will be successfully activated if you have properly followed the above steps. If you encounter any issues during account activation, contact the support on 1-844-271-2708.

Report Lost / Stolen Card

In the case you have lost your credit card or it has been stolen, to report the incident call 1-844-271-2708. Customer executive will deactivate your credit card upon verification of your identity and reissue you a new credit card in a few days.

Customer Support

Reach out to Zales card support team by any of the following ways:

Phone NumberAccount: 1-844-271-2708
TDD/TTY: 1-888-819-1918
AddressZales Credit Card
Customer Care,
PO Box 183003,
Columbus, OH 43218-3003
Billing AddressComenity Capital Bank
P.O. Box 659819
San Antonio, TX 78265-9119
Web Url

Zales Credit Card – Features

TypeStore Card
APR Rate28.99%
Cash Advance APR Rate 29.95 %
Cash Advance Fee
Foreign Transaction Fee
Max Late Fee $35
Annual Fee N.A.
Grace Period 25 days
Minimum Interest $2.00
Terms and Conditions View Here


  • Flexible payment options.
  • No interest if you pay the balance within 6 months.
  • No Annual fees.

Last updated on 27/05/2017
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